We have a strict no returns and no refunds policy.  There are no refunds for a change of mind or incorrect orders. Used items cannot be returned.

 

Exceptions

- If items arrive damaged, faulty, or incorrect, please contact us within 48 hours of delivery with photos. We will offer a replacement or a full refund. Claims submitted after this 48-hour window will not be accepted.

- If a parcel is lost and confirmed by the courier, we will provide a full refund or replacement.

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Contact Information:

Email: quartzembercandles@gmail.com  

We aim to respond within 24 working hours.

 

This policy does not affect your statutory rights under the Consumer Rights Act 2015. 
 

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